Waterpark Servicing

Cancellation Policy

🔹 Booking Policy - Services must be booked in advance via our website, email, or phone. - A site audit/inspection may be required before repair work is confirmed. - Bookings are secured once you receive written confirmation from ParkFix Europe. - For large-scale or cross-border jobs, a deposit of 20–30% may be required. 🔹 Cancellation Policy - Cancellations made 7 days or more before the scheduled service: no charge. - Cancellations made 3–6 days before: subject to a 25% service fee. - Cancellations made within 48 hours of the appointment: subject to a 50% service fee (to cover technician time and travel arrangements). - No-shows on the day of service: billed at 100% of the quoted day rate (excluding parts). 🔹 Rescheduling - Rescheduling is possible free of charge if requested at least 72 hours before the service. - Less than 72 hours: subject to availability and may incur travel rebooking costs. 🔹 Waitlist Policy - If your requested date is fully booked, you may join our waitlist. - Waitlist requests are prioritized based on urgency (e.g., safety-critical repairs first). - If a slot opens, our team will contact you in order of request. - Emergency call-outs always override waitlist slots.

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